AKAJIOFOR APPAREL

 

RETURNS, EXCHANGES & CLIENT CARE POLICY

Effective Date: _____30th May 2026______

At AKAJIOFOR APPAREL, every creation is approached with exceptional craftsmanship, attention to detail, and a commitment to excellence. Many of our garments and accessories are produced in limited quantities, made-to-order, or created specifically for individual clients.

We encourage all clients to review this policy carefully before placing an order.

1. ORDER CONFIRMATION & CANCELLATION

Clients may request order cancellation within twenty-four (24) hours of successful payment, provided production has not commenced.

Once production, customization, sourcing, tailoring, embroidery, alteration, or fulfillment has begun, the order becomes final and cannot be cancelled.

Made-to-order, bespoke, personalized, or custom products are not eligible for cancellation after production begins.

2. MADE-TO-ORDER ITEMS

The following policy applies to products offered on a made-to-order basis:

• Non-Refundable
• Non-Returnable

This includes, but is not limited to:

• Made-to-order garments
• Items altered at the customer’s request
  

 

3. ELIGIBLE RETURN REQUESTS

A return request may be considered only where:

• An incorrect item was delivered.
• The item arrives damaged during transit.
• A manufacturing defect is present.
• The delivered item materially differs from the confirmed order.

Any concern must be reported within forty-eight (48) hours of confirmed delivery.

Requests submitted outside this period may not be accepted.

4. RETURN REQUEST PROCEDURE

To initiate a review, clients must provide:

• Order number
• Full name
• Contact information
• Clear photographs of the item
• Description of the concern

Our Client Care Team will assess the request before determining an appropriate resolution.

Submission of a request does not automatically guarantee approval.

5. CONDITION OF RETURNED ITEMS

Approved returns must be received in their original condition.

Returned products must be:

• Unused
• Unworn
• Unwashed
• Free from stains, odors, or damage
• In original packaging
• With all original tags attached

AKAJIOFOR APPAREL reserves the right to decline any return that fails to meet these requirements.

6. NON-RETURNABLE PRODUCT CATEGORIES

For hygiene, safety, and product integrity reasons, the following items are not eligible for return or exchange once delivered:

• Opened fragrances
• Personalized items
• Custom-made products
• Bespoke garments
• Altered garments
• Gift cards
• Clearance or final-sale items
• Any item designated as non-returnable at the time of purchase

Additional categories may be designated as non-returnable where applicable.

7. EXCHANGES

Where a request is approved, AKAJIOFOR APPAREL may offer an exchange subject to product availability.

Exchanges may be considered for:

• Approved size-related concerns
• Manufacturing defects
• Incorrect item delivery

Exchange approval remains at the sole discretion of AKAJIOFOR APPAREL following review.

8. STORE CREDIT

Where appropriate, AKAJIOFOR APPAREL may issue store credit as an alternative resolution.

Store credit:

• May be used toward future purchases.
• Is non-transferable unless otherwise approved.
• May be subject to an expiry period where permitted by law.

Store credit may be offered before a refund is considered.

9. REFUNDS

Refunds are considered only where replacement, exchange, or store credit cannot reasonably resolve the issue.

If approved:

• Refunds will be issued to the original payment method.
• Processing times may vary depending on payment providers and financial institutions.
• Original shipping charges are generally non-refundable unless the error originated from AKAJIOFOR APPAREL.

10. DELIVERY & SHIPPING RESPONSIBILITY

Clients are responsible for providing accurate:

• Shipping addresses
• Contact details
• Delivery instructions

AKAJIOFOR APPAREL shall not be responsible for delays or failed deliveries resulting from:

• Incorrect address information
• Failed delivery attempts
• Customs processing delays
• Force majeure events
• Courier service disruptions beyond our control

11. INTERNATIONAL ORDERS

International clients are responsible for:

• Customs duties
• Import taxes
• Government fees
• Brokerage charges

These charges are determined by the destination country and are not controlled by AKAJIOFOR APPAREL.

Such charges are non-refundable.

12. QUALITY ASSURANCE

Every product undergoes inspection prior to dispatch.

We remain committed to delivering products that reflect the standards of craftsmanship, excellence, and ceremonial luxury associated with AKAJIOFOR APPAREL.

13. RIGHT TO REFUSE RETURNS

AKAJIOFOR APPAREL reserves the right to refuse any return, exchange, or refund request where:

• Product misuse is evident.
• Tags have been removed.
• The item has been worn or used.
• The item has been altered after delivery.
• False or misleading information has been provided.

14. CLIENT CARE

For all return, exchange, or client care inquiries, please contact:

AKAJIOFOR APPAREL

Email:
info@shop.akajioforapparel.co

Phone:
+234 805 786 8932

Instagram:
@akajioforapparel

By completing a purchase through AKAJIOFOR APPAREL, the client acknowledges and agrees to the terms outlined within this Returns, Exchanges & Client Care Policy.